Support and FAQs

SUPPORT AND FAQS

We hope that your experience with BlueCrate.com is as effortless as possible, however, we do acknowledge that questions may arise.

 

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 Where is my order?

 This is a question we frequently get asked to we   put   together a shipping guide here and you  can track your order here. Please note  customers are responsible for any   customs and   tax charges for their order. 

 

 

Tracking icon

 

 What is my tracking number?

  Tracking will be available 4-6 days after your  order. Please   do reach out if you haven’t   received  yours after 7 by   contacting support.

 

 

Ammendments icon

Ammendments and Cancellations

 If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  
 
We Can Change:
  •     Your delivery details
  •      Your name
  •      Your email
  •      Your phone number
Cancellations
  •     You must contact us withing 24 hours.
  •     We cannot cancel your order once it has already been shipped.  
  •     You can view our full refund policy here.

 

 

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 My Item Arrived Damaged

 We do ship every item with extra padding. Despite         this, our  customers report that around 1 in 1000     products arrives damaged due to mail service   mistreatment.

 

If this happens to you, please reach out with:
  •     Your order number.
  •     A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

Contact us iconContact us

 If we still haven't managed to answer your question  please feel free to contact us and we'll get back to  within 24hrs :)

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